FAQs

Serving and Care Instruction

How Do I Store My Carly on'em Sweets Dessert Overnight?

Plastic wrap the entire box or store in an airtight container and place in the refrigerator. Take out up to three hours prior to enjoyment.

How Long Will My Cupcakes Last?

Because we bake without preservatives, we suggest enjoying your cupcakes the day they are purchased or up to three days after.

How Many People Does Carly on'em Sweets Cake Serve?

This will depend on how you slice it but please refer to our guide below!

  • 6” round – 6-12
  • 9” round – 12-20

How Long Will My Cake or Cupcakes  Last?

All cakes/cupcakes have a 3-4 day shelf life. Cakes/cupcakes with whipped cream or fruit fillings cakes 2-3 day shelf life.

Product Specific Questions

Are Carly on'em Sweets Products Gluten-Free?

Not at this time.

What if I have food allergies?

Carly on’em Sweets  is not a wheat, dairy, egg, soy, or nut-free environment. We cannot guarantee that there has not been any cross-contamination with these products, even if the item is not directly made with those ingredients. If a customer has a food allergy, we do not recommend consuming any products. All items are processed on equipment that also processes peanuts and treenuts.

Do Carly on'em Sweets Products Contain Nuts?

Some of our products contain peanuts, peanut butter, walnuts and/or pecans, and we do share baking equipment amongst all products.

Are Any Carly on'em Sweets Products Dairy-Free?

Not at this time.




Does Carly on'em Sweets Have Any Sugar-Free Products?

Not at this time.

Does Carly on’em Sweets Crunk Cupcakes have alcohol in them?

Yes, our crunk cupcakes do have a percentage of alcohol in the cake and frosting.

How does Carly on’em Sweets Check IDs when someone pruschuse Crunk Cupcakes?

Upon delivery or pick-up ID is required before hand off is complete. If ID is not provided at this time the hand-off cannot be completed and the customer will forfeit their purchase. 

What Is The Most Popular Dessert From Carly on'em Sweets?

The most popular dessert we offer is our Trash Can Cookie, a yummy accident that was created when Carly mixed together the remains of various leftover cookie doughs from a holiday cookie exchange, instead of throwing them away.

What Kind Of Frosting Does Carly on'em Sweets Use?

Carly on'em Sweets American Buttercream and Cream Cheese Frosting both from scratch using butter, powder sugar, and heavy cream. Our buttercream frosting is found on cakes like our Vanilla Cake and Chocolate Cake. Our Cream Cheese Frosting is found on our Carrot Cake and Red Velvet Cake.

Does Carly on'em Sweets Sell Gender Reveal Cupcakes Or Cakes?

Yes! You can place a custom order here or call us directly at 571-406-4080.

 

Does Carly on'em Sweets Sell Smash Cakes?

YES! Carly on'em Sweets sells smash cakes that are 4 inches. You can place a custom order here or call us directly at 571-406-4080.

Ordering & Customization

How will I know my order has successfully been placed?

Upon completion of your order, you will be redirected to the order confirmation page that confirms your order. You will separately receive a confirmation email from Carly on’em Sweets. If you do not see this email, Please check your JUNK or SPAM box for this message before contacting the bakery or placing your order again.

How Far In Advance Should I Order From Carly on'em Sweets?

In some situations we could do a same day order, however to ensure we are able to give you the dessert you want we ask for 48-hour notice. Please contact us directly for more details or inquiries. 

Does Carly on'em Sweets Deliver?

Yes, we deliver locally on Thursdays and Sundays for an additional fee (typically up to a 30 mile radius of our bakery).

  • $5 for 10 miles
  • $8 for 20 miles
  • $12 for 30 miles
  • Free delivery for order over $100

We also provide deliveries for custom bulk orders. Please order here and we will reach out to you directly to make arrangements.

Can I Place An Order For Same-Day Pickup?

In some situations we could do a same day order, however to ensure we are able to give you the dessert you want we ask for 48-hour notice. Please contact us directly for more details or inquiries. We recommend ordering in advance of major holidays because sometimes same-day orders are not available at those times. In addition, not all products are available for same-day orders.

What Payment Methods Do You Accept?

We accept Visa, Mastercard, Discover, American Express, Apple Pay, and Google Pay for local orders. 

What Is The Best Way To Place A Bulk Order?

The easiest way to place a bulk order may be by contacting us directly. Please contact us HERE or call 571-406-4080

Order Changes, Cancellations & Refunds

My online order was incomplete or wrong, now what? 

In the instance that you experience an issue with your order, please contact ORDERS@CARLYSWEETS.COM. A member of our team will be in touch as soon as possible. Each issue is handled on a case-by-case basis.

What If I Want To Change Or Cancel My Carly on'em Sweets Order?

Please call us at 571-406-4080; we will do our best to accommodate any changes, however, if the product has already been prepared, we may not be able to accommodate your request.

Orders canceled within less than 48 hours are eligible for a store credit

What If I Want A Refund?

At Carly on'em Sweets®, we are here to make certain that you and your recipients are 100% satisfied. If a dessert we've provided does not live up to these high standards, please contact us. 

Events

Do You Offer Tastings?

Of course! Please contact us to book a tasting and consultation.

What Is The Best Way To Order A Custom Dessert?

Contact us HERE and we can help you prepare for your next event. customize your dream wedding cake. Check out some of our layered desserts, they are sure to please a crowd.

General/Other

Does Carly on'em Sweets Have A Loyalty Program?

Yes! To find out more and to join the program please visit THIS PAGE.

Does Carly on'em Sweets Offer Gift Cards?

Yes! Gift cards can be purchased or redeemed through our website. You can purchase gift cards HERE.

Who Owns Carly on'em Sweets?

Carly Morse founded Carly on'em Sweets in 2023. To read more about Carly please visit this page HERE.